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Temporary Notice to Our Clients
Thank you for your patience and understanding.
On the morning of December 25, 2025, our data center took our servers offline as a precaution following a security incident. While services have since been restored, some systems & features are still being reconnected and validated. Our team has been working diligently around the clock to fully restore all functionality.
Because our platform supports both website-based access and automated system-to-system data exchange, the impact may vary. Some clients may notice little to no disruption, while others who rely on the website for ordering, status updates, or medical record downloads may experience temporary issues.
What to Know Before You Log In
- If you use your email address as your User ID and receive an “authentication failed” message, you will need to reset your password.
- Please do not attempt to log in more than twice. On the third attempt, the system will automatically lock access for 15 minutes.
- To reset your password, enter your email address and select “Forgot Password.”
Medical Record Access
Some medical records may display normally, while others may return an error. Records showing errors are still in the process of being restored.
Clients Using Automated Data Exchange
For clients who exchange data with us directly system-to-system, restoration may take a bit longer. Due to the holiday period, we have not yet been able to reach all IT contacts within client organizations to re-establish connections and validate data flow. In these cases, short delays may occur until connectivity is confirmed and fully restored.
If you encounter any issues or need assistance, please don’t hesitate to reach out directly to Bill Reneau at breneau@autoaps.net.